4:15 - 5:30pm
Megan Dickerson: New Children's Museum (San Diego)
Andrew Haight: Oregon Museum of Science and Industry
This session did in fact feel VERY similar to our IDEO session! Thinking about problem solving in a different light - not for end goal, but rather thinking about it from an individual person and their experience. By examining the experience and person, then one can better understand needs and what might be problems.
The trouble with the activity was that we were all confused the whole team. Each time we thought we knew what we were doing - we were wrong! It would have been nice if they did some role playing examples, let us go on our own, then check back in with examples. It was a bit - all of the group members mentioned that this is such a great idea - but it seems like steps are missing in the process. It could be that everyone is tired - or it could be that everyone's brains are growing thinking about things in a new way.
One woman brought up that it sounds like we are building for one child - which is not right. Presenters brought back that we need to design within parameters examples - imagination, cognitive/emotional needs. Megan brought up - maybe we need to make the parking lot more like a park, how might we help parents with children having a tantrum when they leave (make leaving part of the experience).
Group was excited by the end, always a fun process to explore challenges, great to meet other museum professionals and hear others ideas. The ended with a picture from the film "Never ending story" (a fantasy movie from the 80s where a boy brings a story to life by reading it - and rides a dog dragon animal.
Good idea for a session, good information, more practice needed for execution of session.
Notes and activities from session below:
Design thinking is a term coined by IDEO in 2006 and is a set of skills that you can apply to challenges both large and small.
Generates insights that lead to innovative solutions tailored to users / places.
Examine assumptions. Empathize with users and find patterns that lead to positive change.
Design thinking encourages us to cultivate
Activity: Map somewhere you spent a lot of time as a child.
Music playing: jazz
Think deeply about yourself as child (older kid 7 and up). Get into a group - one person will be the child you design for. Ask good questions.
Share maps, stories about childhood spaces
All of our maps that we shared about places that we spent as a child all were outside spaces: yards, campsites, involving gross motor play, imaginative play, and had both memories of individual and group play. They asked the audience how many thought of an outside space 95% raised there hand.
Interview for empathy:
open ended questions:
tell me what you're thinking, ask questions like a child, why? be truly curious, find patterns
Think about your target users / think about your activity (you as a child)
Go deeper into the map - what is the need (the 8 year old boy wants to play with more children at the campsite - now design your exhibit around interacting with more children).
Composite child: loves nature, scientific exploration, imaginative play, open ended, ambiguous play units (pool noodle forest, boat, couch became boat or van), fort building, play together, make something that is yours, experimentation, risk
Called us back to attention with singing
Children are the world's largest captive audience.
Post it notes, unpack and unpack into needs and insights
Run through thoughts:
How might we:
- amp up the good?
- remove the bad?
- explore the opposite?
- questions an assumption?
- go after adjectives?
- id unexpected resources?
- create an analogy?
- play against the challenge?
- change the status quo?
- break pov into pieces?
Try this:
Point of view mad libs
Users feel to comfortable in the space (ex. paper airplanes now flying into the elevator)
The challenge was to try and get children to stop breaking younger children's toys. We wanted to make a space for them. We thought of a maker space where they could take apart of make something.
Want to learn more:
SFMOMA Design thinking for visitor engagement
http://mw2013.museumsand the web.com/paper/design-thinking/
Cooper-hewitt, National Design Museum
http://www.cooperhewitt.org/tags/education
Design and thinking movie:
http://designthinkingmovie.com
Users:
Megan Dickerson, The New Children's Museum
www.thinkplaycreate.org
www.takeplayseriously.org
Andrew Haight
Oregon Museum of Science and Industry
www.omsi.edu
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